One ecosystem for a growing group.
With five busy locations, Lotus was juggling phone bookings, paper loyalty cards and a third-party ordering app that ate into margins. They needed one branded experience across every restaurant.
We designed and built a WeChat Mini Program covering reservations, a unified membership with points and tiers, and pickup ordering with WeChat Pay built in — all run from a single dashboard head office controls.
The numbers.
Fragmented tools, frustrated customers.
Each restaurant ran its own way of doing things. Loyalty points earned at one location couldn't be used at another, bookings were lost between phone and walk-in, and commission on third-party apps quietly ate profit. The group had no single view of its best customers.
One Mini Program, every touchpoint.
We mapped the full journey — discover, book, dine, earn, return — and built each step natively in WeChat. Members carry their tier across all five restaurants; pickup orders flow straight to the kitchen with WeChat Pay settled instantly.
“PEAK TECH understood our business, not just the tech. We can finally see all five restaurants in one place.”